• A New Home for the Next Chapter of Connected Dealer Services

    June 26, 2026

    Inside CDS’ New Irvine Headquarters: Built for Growth, Collaboration, and Dealer Support Connected Dealer Services has entered a new chapter with the move to its expanded headquarters at 5 Goodyear in Irvine, California. The new facility gives CDS room to continue scaling the people, systems, and operational infrastructure behind its

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  • Dealership Profit Erosion: Where Money Is Slipping Away

    March 10, 2025

    In 2025, automotive dealerships are facing shrinking margins, rising operational costs, and evolving consumer behaviors that put pressure on profitability. While post-pandemic years saw record-breaking profits, forecasts suggest that dealership profitability is stabilizing at around 4% of sales.  To stay competitive, dealerships must address profit erosion in three key areas:

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  • End-to-End Profitability: Increasing Profits at Every Stage of the Vehicle Lifecycle

    November 22, 2024

    For dealerships navigating today’s market, building profitability at every stage of the vehicle lifecycle is key. With Connected Dealer Services, you’re equipped to do just that—from securing your lot to creating loyal, long-term customers. Here’s how our award-winning platform can generate revenue for your dealership at every stage of the

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  • Kristen Hale on Leadership, Innovation, and Empowering Women in Automotive

    September 24, 2024

    As Chief Operating Officer at Connected Dealer Services (CDS), Kristen Hale has played an instrumental role in shaping the company’s growth and success. Overseeing daily operations, logistics, product planning, vendor relations, customer support, and corporate training, Kristen’s leadership has been pivotal in navigating one of the most challenging periods in

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  • Boost Your Bottom Line: Using Real-Time Vehicle Monitoring to Drive Service Revenue

    August 6, 2024

    According to a report in the Financial Times, inventory is rising, and car sales are slowing, so finding new ways to increase service revenue is more critical than ever. In a Ward’s Automotive article, one dealer said, “This high-margin business is a key part of our continued engagement with our

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  • The Art of Upselling: Diagnostic Marketing to Increase Service Revenue

    June 18, 2024

    Upselling isn’t just a tactic; it’s an art when boosting service revenue. It requires a deep understanding of the vehicle’s needs and the customer’s concerns. This is where our service marketing platform becomes an invaluable tool, transforming routine service interactions into opportunities for increased profits and customer satisfaction. Understanding Our

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