A New Home for the Next Chapter of Connected Dealer Services
Inside CDS’ New Irvine Headquarters: Built for Growth, Collaboration, and
Dealership Profit Erosion: Where Money Is Slipping Away
In 2025, automotive dealerships are facing shrinking margins, rising operational costs, and evolving consumer behaviors that put pressure on profitability. While post-pandemic years saw record-breaking profits, forecasts suggest that dealership profitability is stabilizing at around 4% of sales. To stay competitive, dealerships must address profit erosion in three key areas: shrinking front-end margins, service retention challenges, and aging inventory inefficiencies.
End-to-End Profitability: Increasing Profits at Every Stage of the Vehicle Lifecycle
For dealerships navigating today’s market, building profitability at every stage of the vehicle lifecycle is key. With Connected Dealer Services, you’re equipped to do just that—from securing your lot to creating loyal, long-term customers. Here’s how our award-winning platform can generate revenue for your dealership at every stage of the vehicle lifecycle. Protect Your Lot and Inventory with Real-Time Tracking
Kristen Hale on Leadership, Innovation, and Empowering Women in Automotive
As Chief Operating Officer at Connected Dealer Services (CDS), Kristen Hale has played an instrumental role in shaping the company’s growth and success. Overseeing daily operations, logistics, product planning, vendor relations, customer support, and corporate training, Kristen’s leadership has been pivotal in navigating one of the most challenging periods in recent history. During the global chip and hardware shortages, Kristen’s
Boost Your Bottom Line: Using Real-Time Vehicle Monitoring to Drive Service Revenue
According to a report in the Financial Times, inventory is rising, and car sales are slowing, so finding new ways to increase service revenue is more critical than ever. In a Ward’s Automotive article, one dealer said, “This high-margin business is a key part of our continued engagement with our customers...” Studies show that dealerships that can effectively use technology
The Art of Upselling: Diagnostic Marketing to Increase Service Revenue
Upselling isn’t just a tactic; it’s an art when boosting service revenue. It requires a deep understanding of the vehicle’s needs and the customer’s concerns. This is where our service marketing platform becomes an invaluable tool, transforming routine service interactions into opportunities for increased profits and customer satisfaction. Understanding Our Core Features At its core, our platform is designed to
Maximizing Dealership ROI Through Vehicle Health Management
With interest rates remaining high and sales either stagnating or dropping, dealerships are exploring new ways to maximize their return on investment (ROI). As Cox Automotive predicts, new vehicle sales in the U.S. are expected to increase by less than 2%, finishing at 15.7 million sales in 2024. In this challenging market, achieving the highest possible ROI on every investment
