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Customer Vehicle Connection

CDS' GPS system helps improve customer satisfaction levels

Connected Car

The future vision of the connected car is here today. Our GPS based connected car system enables your dealership to maintain a direct connection to your customer’s vehicle for life of the programs service. Service department customer retention levels remain an ongoing challenge for Auto Dealerships. In today’s market, Auto dealers are still losing a significant percentage of new car sale customers to the service aftermarket. By maintaining an ongoing connection to your customer’s vehicle, CDS can be a new tool for dealerships to improve this critical metric while at the same time provide new car sales opportunities. The same issue faces sales departments.

With our system, your dealership can receive email alerts at dealer defined mileage levels. Dealer service and sales departments receive these email alerts when vehicle passes user defined mileage levels.

GPS Mileage Tracking - CDS

The mileage alerts are user defined to be set at levels related to vehicles service date requirements. Your service department receives a email alert when a  customer’s vehicle service is pending and due. Your service department can then notify the customer of pending recommended service and/or offer special incentives.

In addition, email notifications can be set to alert sales staff of customer vehicles hitting mileage milestones, which in turn can trigger potential trade in offers and new sales opportunities. For example, system can trigger new sales department email alerts on all 36 month lease vehicles passing 30k miles in use. Mileage level service or sales alerts can be custom set by dealer.

Key Benefits:

    Connected Car Service Dashboard

  • Vehicle ongoing connection to your sales and service department
  • Improve CSI, build profits and increase service retention and revenue
  • Email alerts for service updates at defined mileage points
  • Email alerts for sales at defined mileage
  • Email alerts for low battery warnings notifying service department
  • Improve service department customer retention
  • Increase vehicle sales

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