Author Archive | dmccarty@connecteddealerservices.com

Procon Analytics, Others Will Vigorously Challenge Spireon’s ‘Patent’ Claim A recent regulatory decision by the U.S. Patent Trial and Appeal Board is first step in invalidating Spireon’s claim of patent infringement by numerous OEMS and automotive telematics companies. https://prn.to/2PHi5Tw #proconanalytics #advantagegps #connecteddealerservices #patentinfringement

  Many dealers feel they’ve made great strides in improving their customer service through hiring quality staff and better training, but that hasn’t translated into an increase in their share of visits to their service lanes. Consumers, especially millennials, are just as likely to take their vehicle to an independent general repair facility as they […]

  The cost to acquire a new automotive retail customer in 2015 was $633, according to the NADA Data Report, and that is about 10 times more than it does to retain an existing customer. Given the choice, most dealers would opt for keeping their existing customers happy, loyal and coming back. The far less […]

Auto Thefts Spike on Halloween Night, But Be in Good Spirts! Most are familiar with the night before Halloween being associated with mayhem, soaped windows and occasional tossed egg, but not everyone knows that Halloween Night typically sees a ghastly spike in car thefts — rising 7 to 10 percent over the 2,000-daily average.   […]