About

About

Vision

To make the sale and ownership of vehicles the best experience for everyone through precise and actionable data.

Mission & Goal

Our mission and goal is to create value, provide exceptional products and experiences, and connect our dealer, driver, and industry users to timely, accurate, and actionable vehicle data that allows them to confidently make decisions.

We aim to assist consumers in managing their vehicle’s health and value during ownership. We do this while also supporting our dealer and other industry users in growing their revenue and enhancing their products and services through robust data, reporting, and vehicle and business intelligence.

We achieve these goals by continuously seeking to make our technology, processes, people, and services better than they were yesterday.

Our customers are at the heart of everything we do, and our #1 priority is to help them achieve their goals. We are passionate about solving their problems with speed, empathy, and respect.

We recognize the diverse knowledge and experience that each team member brings to the table. We work and win together as a team and avoid isolation in decision-making processes. We believe in unlocking the potential of each team member and investing the time and resources needed to empower employees to grow their skills.

We believe learning is a lifelong journey that helps us adapt and succeed. We analyze everything to learn new methods or strategies to improve our performance. By seeking out the perspectives and experiences of others and accepting feedback with an open mind, we all grow as individuals and as a team.

We empower our employees to deliver outstanding results for our customers, our team, and our business. We expect nothing but the best from ourselves and each other. Our professionalism and expertise set us apart in our industry, and we take pride in distinguishing ourselves through the quality of our work. We hold ourselves and each other accountable with compassion and call each other up instead of calling each other out.

As we grow, we stay nimble, adaptable, and responsive to our customer’s needs and are always ready to solve problems quickly. We enjoy the opportunity for change and growth in all aspects of our business and are willing to cut through red tape to achieve our goals.

We don’t settle for the status quo, instead we welcome feedback, always looking for ways to improve and be ahead of our customer’s needs. Our focus is on continuously adding value to our products and services and building our technology and processes to achieve growth and scale.

We always do the right thing, even when it’s hard. We keep our promises, proving our word can be trusted. We are proud of how we conduct ourselves and hold ourselves accountable for our actions.

We believe in being good partners to our teammates and our customers and being easy to do business with. We show up for each other and our communities and value each other’s unique contributions to collective success. More than transactional, we build real connections that go beyond products and services.

Team

Shane Wilson
Shane WilsonPresident
Shane Wilson, President at Connected Dealer Services (CDS) has more than 20 years’ experience in connected vehicle and automotive consumer electronics. As President of CDS, Shane has utilized the skills he has honed over more than two decades to spearhead product development for the franchised dealer group and to brand CDS nationally as it rolls out new dealer and consumer-focused products and services that can also be leveraged as a profit center for dealerships. In his initial role, he was charged with shaping the company’s overall business strategy, driving new revenue through a visionary product roadmap, and scaling the company’s technology portfolio. Today, Shane is leading a best-in-class team at CDS driving over 20% year-over-year revenue growth.
Ken Vines
Ken VinesChief Financial Officer
Ken Vines has been the Chief Financial Officer of a number of public and private companies, primarily in the technology industry. His technology industry experience has included senior financial management positions at automotive IoT and telecommunications companies — notably a multinational firm with more than $450 million in revenue that operated in 30 countries.

Throughout his professional career, Vines has excelled at ensuring the financial stability and growth of the companies for which he’s worked. At Connected Dealer Services, he develops strategies to accelerate the organization’s profitability as we develop new products, services and enter into new strategic partnerships. His expertise help us in our mission to transform the auto industry.

Vines is a CPA and holds an MBA from the University of North Texas. He resides with his family in Plano, Texas.

Kristen Hale
Kristen HaleChief Operating Officer
Kristen began her career in one of the first North American consumer telematics start-up companies developing and managing the operations for the company that provided the ADT Mobile Safety and RadioShack Companion Services solutions. Since that time, Kristen has played the primary operations architect role in four IoT companies, of which two have the rare Unicorn status of scaling to over 1 million new solutions a year under her tenure. National recognition was awarded in 2014 when Ms. Hale was inducted into the Top Women of M2M by Connected World. Kristen oversees the daily operations and logistics of the company including product planning and sourcing, purchasing, vendor relations, dealer fulfillment, customer support, and corporate training.
Michelle Jackson
Michelle JacksonExecutive Vice President of Sales
Michelle Jackson brings over 15 years of sales leadership excellence and recognition in the subprime vehicle finance industry to her role as Executive Vice President of Sales, Direct Channel. Having been involved in the evolution of GPS technology from its earliest iterations to its current industry-changing solutions, Jackson is uniquely poised to spearhead the company’s robust initiatives to foster new business relationships and increase its automotive lender customer base.

Early in her career, Jackson supported a 200-person call center while securing new business partnerships within the automotive sector. Jackson’s industry knowledge and leadership skills along with her ability to establish strong connections with her customers is what caught the attention of Inilex’s senior management team. In 2012 Inilex, one of Jackson’s former customers, recruited her for the specific purpose of building a subprime vehicle finance division. While there, she successfully established the division, guided the product development, and was instrumental in building a profitable reseller/agent channel.

When Spireon acquired Inilex in 2015, Jackson joined the vehicle finance team as a Senior Director of Sales. During her tenure at Spireon, she successfully leveraged her subprime automotive financing experience contributing to the company’s rapid growth and market expansion.

Mark Ohlgren
Mark OhlgrenExecutive Vice President of National Accounts
Mark is a seasoned business leader who thrives in the ever-changing world of tech and creative solutions. He’s well-versed in Connected Car (Telematics), SaaS, PaaS, IoT, Business Continuity, Disaster Recovery (DRaaS), Big Data, Telcom/5G Wireless, and Cloud technologies. In today’s fast-paced tech world, Mark’s primary mission is to keep the revenue flowing by crafting and executing smart strategies.

Mark’s secret to success is building top-performing B2B/B2C teams that consistently hit their goals. He has a proven track record in sales, marketing, social selling, and managing territories, particularly in the automotive tech sector delivering over 20% year-over-year revenue growth.

One of Mark’s standout skills is his knack for spotting crucial business needs, finding where things aren’t quite working, and discovering opportunities to boost revenue through innovation. His ability to deliver cost-effective solutions has been pivotal in helping CDS thrive and stay agile in the ever-changing world of automotive technology.

Samantha Arnold
Samantha ArnoldExecutive Vice President of Sales Operations
Samantha Arnold has an extensive work history in the telecommunications and data analytics industries. She spent 13 years at Verizon Wireless holding many roles within the organization that included managing the implementation and go-to-market strategies for Verizon’s resale partners.

In 2017, Samantha transition to Procon Analytics, where she worked closely with the Chief Data Officer to oversee and monetize data analytics. Her work at Procon Analytics involved developing innovative data management strategies and advanced analytics tool to help derive insights from their data.

Samantha later moved to Connected Dealer Services in 2019, where she currently serves as the Executive Vice President of Sales Operations and Program Manager for CarRx. This includes managing sales engagement efforts, developing, and implementing a world class onboarding experience for employees and customers and overseeing the data analytics for the company. When not working Samantha enjoys cycling, working out and spending time with her family.

Delphia McCarty
Delphia McCartyExecutive Vice President of Marketing
Delphia is a marketing and sales strategist with over 16 years of experience driving growth and revenue for startups and global brands. Her expertise spans across multiple industries, including consumer marketing in tourism and hospitality industries, B2B software/SaaS platforms, Telecomm, and more. This breadth of experience has allowed her to develop strategic marketing and communication plans that deliver results.

At Connected Dealer Services Delphia brings together both the technical and creative aspects of marketing to ensure successful execution and delivery on goals. Collaborating closely with all internal and external teams and customers to provide brand positioning, marketing and advertising, and sales enablement support across all sides of the business.

Levi Baade
Levi BaadeVice President of Product Management
Passionate product leader with a 12 year track record of evolving successful digital products. Strong leadership skills in an agile software development environment. Creative mindset and innovator with 3 patents. Very team focused, committed, approachable and fun!

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